Frequently Asked Questions:

Topics:
What should I engrave on my medical ID tag?
How do I know what size bracelet to order?
Returns and Repairs
Can I wear my medical ID bracelet in the shower or while swimming?
Medical Bracelets for Young Children
Medical ID Bracelets
Beaded Mother's Bracelets
14kt Gold Name Bracelets with Diamonds

What should I engrave on my medical ID tag?
First and Last Name
Medical Condition
Allergies
Emergency Contact Number #1
Emergency Contact Number #2

Tips and Hints

-Remember, in a true medical emergency, if you are unable to communicate your medical ID tag can be your life saver.  Your medical ID tag is there to communicate your medical needs if you can't.  So be sure to engrave the information that will be the most helpful to the medical professionals who are the 1st to arrive at the scene.  
 
-If you include medication names on your engraving, be sure to indicate whether or not you are taking the medication or you are allergic to the medication. For example, "ON SULFA vs. SULFA ALLERGY"
 
-Unless you are listing several numbers for the same person you do not need to indicate that it is a cell or work number.  It is best to abbreviate C for cell phone, W for work, H home and DR. for your physician. 
 
-A smaller amount of text on a line will result in larger text on the engraved medical ID tag.
 
-The medical ID tag will be easier to read if the lines are evenly spaced.
 
-When listing allergies say “peanut allergy” instead of “allergy to peanuts” - it takes up less space. 

Here are some examples:

RANDY SMITH
DIABETES TYPE I
INSULIN DEPENDENT (OR INSULIN PUMP)
816-555-5555 DR
816-555-6666 HM 
 
JOHN SMITH
ASTHMA
PEANUT ALLERGY
CARRIES EPI-PEN 
816-555-1212 C
 


KATHY SMITH
DIABETES TYPE II
PCN ALLERGY
ON MEDS / SEE CARD
ICE 816-555-5555

JOHN SMITH
GASTRIC BYPASS 7/06
NO NG TUBE / NSAIDS
816-555-5555 DR

DENISE SMITH
ALGYS: SULFA,
PCN & KEFLEX
ICE 816-555-5555
ICE 816-555-6666

ANNA SMITH
SEVERE PCN ALLERGY
816-555-5555 MOM
816-555-6666 DAD
816-555-7777 DR.

JOHN SMITH
ON COUMADIN
SEE WALLET CARD

DENISE SMITH
MULTIPLE SEVERE
FOOD ALLERGIES
FOR FULL LIST
SEE WALLET CARD


KATHY SMITH
LYMPHEDEMA ALERT
NO BP / IV / NEEDLES
IN LEFT ARM
ICE 816-555-7777

If you have a question please don't hesitate to call us at 1-800-360-8680. We would be happy to help you with your medical ID engraving.


How do I know what size of bracelet to order?


 


Take a measuring tape and measure your wrist at its smallest point. Take a true wrist measurement-not too tight or too loose. Then, add 1 inch to that measurement. Lauren's Hope medical ID bracelets do NOT fit like the average bracelet. Remember, the medical ID tag does not bend. So, you will need to add an inch to your wrist measurement. (This only applies to the beaded bracelets) Be sure to measure carefully as there is a $7.50 return shipping and handling fee.


Returns and Repairs


 


REFUNDS AND EXCHANGES MUST BE MADE WITHIN 30 DAYS OF PURCHASE WITH RECEIPT.

Where do I send my medical jewelry for returns and repairs?

For size adjustments please put your bracelet in a PADDED ENVELOPE with a check for $7.50 for return shipping and handling and send it to the following address...

Lauren's Hope
4823 NW Gateway
Riverside, Missouri 64150


Please be sure to enclose a copy of your invoice, or write us a note including your name, address, phone number. If the bracelet is older than 6 months there is a $10 fee plus $7.50 shipping and handling. Please tell us what needs to be done to the medical ID bracelet. Typically our bracelets are adjusted in size by 1/2 inch increments. If you need to send a bracelet in for repair...Please put what you were able to find in a PADDED ENVELOPE and send it to....

Lauren's Hope
4823 NW Gateway
Riverside, Missouri 64150


If your bracelet is LESS than 6 months old there is no charge. After 6 months there is a $10 fee plus the $7.50 return shipping and handling. Please enclose a check make out to "Lauren's Hope." If you have your original paperwork it would be helpful. If not, we will need to know your name, address, and phone number. Also, please enclose a note telling us what size to make the bracelet. If you do not know what size, please measure your wrist and add 1 inch.


Can I wear my bracelet in the shower or while swimming?


 


Although most of our bracelets are made out of 14K gold filled and sterling silver beads, it is still strung on jewelry wire. Therefore, it is NOT recommended that you wear it while swimming or showering.

However, the adjustable band bracelets are waterproof and machine washable. The dog tags, leather and cotton bracelets may also be worn while showering and swimming. However, the leather and cotton bracelets may show more wear if done so.


Good Ideas for Young Children


 


The smallest size we make in the beaded medical ID bracelets is 6 inches and that fits a 5 inch wrist, they are not recommended for younger children because they pose a choking hazard and because the ID tag is too large for their wrists. If the child’s wrist is smaller than 5 inches they are probably too young to wear beaded bracelets.

We have an adjustable band medical ID bracelet line that is perfect for children. They are durable, washable, waterproof, adjustable and inexpensive. They can even strap around the child’s ankle instead of the wrist. Be sure and check them out.


Medical ID Bracelets


What is your shipping policy?

Shipping Options

Lauren's Hope offers domestic and international shipping options. We charge a flat rate per shipment, based on the shipping method selected.

Domestic Options

  • Standard - US First Class Delivery: $7.50. Allow 10-14 business days.
  • US Priority Delivery: $15.00. Allow 2-5 business days.
  • FedEx 2nd Day Delivery: $25.00. Allow 2 business days. Orders placed after 1:30pm Central Standard Time will be shipped on the following business day. Orders placed on weekends and holidays will be shipped on the following business day.
  • FedEx Overnight Delivery: $30. Allow 1 business day. Orders placed after 1:30pm Central Standard Time will be shipped on the following business day. Orders placed on weekends and holidays will be shipped on the following business day.

International Options

  • Standard – International First Class Delivery: $15.00. Allow 14-21 business days. Please be aware that when choosing to have a package shipped internationally your country may charge duties and taxes. Lauren's Hope is NOT responsible for any additional duties and taxes which may be applied.
  • International Priority Mail Delivery: $30.00 Allow 7-14 business days. Please be aware that when choosing to have a package shipped internationally your country may charge duties and taxes. Lauren's Hope is NOT responsible for any additional duties and taxes which may be applied.
Does it matter what medical condition or allergy I have?

No, you can engrave anything you’d like. For example, you can engrave "Diabetic”, or "Allergic to penicillin.” Anything that a medical technician would benefit to know in treating you in an emergency situation.

Are they interchangeable?

Interchangeable Medical ID Bracelets have two clasps that hook onto the Medical ID Tag. You need to merely unclasp the medical tag and reclasp it to the new bracelet.

How should I wear my Medical ID Bracelet?

We have been informed by paramedics that you should wear your Medical ID Bracelet on your left arm as that is the arm they normally use to check your pulse.

Can I order a specific Medical ID Tag?

Yes, all of our medical ID tags are special order and start at $11.00 plus $2.00 for each additional line. Each line holds up to 20 spaces or characters per line and each tag holds up to five lines. A standard shipping and handling fee of $7.50 applies to EVERY order. Please call or email us to place a tag only order.

What happens if my bracelet does not fit or breaks?

All of our medical ID bracelets have a six month guarantee. If it breaks for any reason, we will restrand it for free one time. After the six month period, the charge is $10.00 plus a $7.50 shipping and handling fee. If you ordered the wrong size, return it to us along with the $7.50 return shipping and handling fee and instructions as to the size you need.

What materials are the bracelets made out of? Does the wire stretch?

Lauren's Hope uses the finest quality of beads available. All of our beads are 14Kt gold filled and sterling silver. The actual Medical ID Tag is stainless steel. The bracelets are strung on jewelry wire, so they will NOT stretch. All of our bracelets are custom made to fit. This is why it is important to measure your wrist.

We love the idea of “safety with style”. Where can I get some flyers to distribute?

If you are an educator, pharmacist or health professional that would like to have flyers to hand out to your patients, please click here or call 1-800-360-8680.


Beaded Mother's Bracelets


 


Is it possible to add a name in the future to my bracelet?

Of course! For the beaded bracelets, there is a $10 charge per strand to re-strand plus the cost of the new bracelet(s) that are being added on and shipping and handling fees. We connect all of the strands with a bar so the strand will not separate.

How do I know what size of bracelet to order?

Take a measuring tape and measure your wrist at it's smallest point, then add 1 inch. If your size is not available on our size chart, please e-mail or call us at 1-800-360-8680. We can custom make the bracelet to fit you. Please measure carefully! There is a $7.50 shipping and handling fee on bracelets returned for sizing.

What happens if my bracelet does not fit or breaks?

All of our bracelets have a six month guarantee. If it breaks for any reason, we will restrand it for free one time. After the six month period, the charge is $10.00 plus a $7.50 shipping and handling fee. If you ordered the wrong size, return it to us along with the $7.50 return shipping and handling fee and instructions as to the size you need.

Should I wear my bracelet in the shower or while swimming?

Although most of our bracelets are made out of 14K gold filled and sterling silver beads, it is still strung on jewelry wire. Therefore, it is NOT recommended that you wear it while swimming or showering.


14kt gold bracelets


 


Is it possible to add a name in the future to my bracelet?

Of course! There is a small fee depending on the amount of work involved. Please call for an estimate.

Is it possible to return custom made jewelry for a full refund?

ALL SALES ON CUSTOM MADE JEWELRY ARE FINAL. We can not accept returns on custom made jewelry.
1-800-360-8680