LH Team Member Since 2014
University of Nebraska-Lincoln
LinkedIn Profile: https://www.linkedin.com/in/brittanyraum/
As UX/UI Designer and Website Manager for Lauren’s Hope, Brittany Raum wears a lot of hats. Wearing her UX/UI Designer hat, Brittany creates positive customer experiences on the website by creating and implementing a blend of functional design that helps each visitor more easily find their way to the right products and information. Her Website Manager hat is no less integral to the customer experience. In that role, Raum is involved in strategy, analytics, troubleshooting, and a wide array of tech-driven projects. She collaborates with every part of the Lauren’s Hope team, always looking for ways to better serve our customers.
“I love that we offer a product that is so meaningful and vital to our customers’ lives. When customers call and email and tell us their life stories and on-site experiences, it keeps that fire burning for me to keep improving the experiences we provide and continue finding ways to make shopping for a medical ID more enjoyable and easier. It’s one of the reasons I love answering customer calls from time to time. It gives me a chance to hear everything from how a product is performing to how the site looked to someone on a very specific mobile device.”
Since joining the Lauren’s Hope team in 2014, Raum has learned a lot about the medical conditions impacting Lauren’s Hope customers, and this fuels her to share her own stories. Says Raum, “Our customers tell us all about their own diagnoses and journeys. That’s a powerful thing. And while I am not a medical professional, I do live with Celiac Disease and Hypothyroidism. Blogging about my own conditions, which impact my daily life, is my way of opening up and giving back to our amazing customers.”
Areas of Expertise
eCommerce
UX/UI Design
Graphic Design
Product Photography
Videography
Search Engine Optimization
Website Management
Analytics
Certifications
Cardinal Path Google Analytics Certified