To expedite your repair/resize/exchange request, please review the Service Request Form below.

1. If your medical ID tag is removable, please take it off your bracelet and keep it in a safe place. If it is affixed, there is no need to try to remove it.

2. Print and complete the Service Request Form and include it in a PADDED MAILER with your Lauren's Hope product. When using a regular envelope, there is a chance your package will get caught in USPS machinery, which can result in damage to or loss of your medical ID. Lauren's Hope is not responsible for lost or damaged incoming shipments; we encourage you to track or insure your package.


  • Repairs in the first six months: No charge
  • Repairs after six months: $10 + $7.50 shipping and handling = $17.50
  • Resizing in the first six months: First resize is free + $7.50 shipping and handling
  • Resizing after first six months (or any time after first resizing): $10 + $7.50 shipping and handling = $17.50

Unworn, unengraved items may be returned or exchanged within thirty (30) days of receipt. Please allow up to five (5) business days for your exchange or return to be processed and any credits to be issued to your credit card provider.

*Please note: Refunds and exchanges must be made within 30 days of purchase with receipt.

Service Request Form